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Overview of internet satisfaction and availability in Massachusetts

Compared to many states, Massachusetts has pretty good internet coverage, especially when it comes to fiber. The highest-rated internet provider Massachusetts, according to our annual customer satisfaction survey, is Verizon, which offers fiber connections throughout much of the state.

Bay Staters can also get gigabit speeds from providers like Xfinity, Astound Broadband, and Spectrum. Massachusetts also has great coverage for 4G and 5G internet from companies like AT&T and Verizon.

Internet providers received an average satisfaction rating of 3.7 out of 5 stars from customers in Massachusetts.

That ranks Massachusetts 26th nationwide for internet customer satisfaction.

Learn more about our methodology

Internet customer satisfaction in Massachusetts

 3.7/5 average customer satisfaction rating
 26th national ranking for customer satisfaction

$93.60 average price per payment for internet, per household

93.1% of the time, advertised speeds meet household needs

3.6/5 average customer service rating of internet services

3.9/5 average reliability rating of services state-wide

6,922,107 people

2.44 average people per household

$93,759 average income per household

44 average age per household

61% of population employed


5% higher than national average

Ranked 10th nationally


18% lower than national average

Ranked 44th nationally


17% higher than national average

Ranked 28th nationally


10% higher than national average

Ranked 6th nationally

Average download speed
147.3 Mbps

10.01% higher than national average
Ranks 12th nationally

Average upload speed
42.6 Mbps

36.32% lower than national average
Ranks 38th nationally
Compare your speed to the Massachusetts average with our Speed Test.
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Fastest internet providers in Massachusetts

Provider Avg download speed Avg upload speed Availability Order online
XFINITY 174.91 Mbps 19.66 Mbps 95.8% View Plans for Xfinity
Astound Broadband 159.61 Mbps 23.91 Mbps 53.78%
Spectrum 139.82 Mbps 12.52 Mbps 92.27% View Plans for Spectrum
Norwood Light Broadband 137.81 Mbps 35.47 Mbps 74.18% View Plans for Norwood Light Broadband
95% of people in Massachusetts have access to 100Mbps or faster broadband, ranking 27th nationally.

Internet by tech type

Internet tech type Avg download speed % of people with access % availability Learn more
5G Home 266.9 Mbps 94.91% 99.4% See all providers
Cable 1147.17 Mbps 94.38% 93.23% See all providers
DSL 24.46 Mbps 68.18% 90.57% See all providers
Fiber 1477.55 Mbps 61.36% 94.99% See all providers
Fixed Wireless 476.13 Mbps 27.33% 77.42% See all providers
LTE Home 99 Mbps 12.19% 99% See all providers
Satellite 98.75 Mbps 95.03% 100% See all providers

Best cities for internet in Massachusetts

Cities in Massachusetts with the fastest internet

City Avg download speed Avg upload speed Fiber availability Fastest provider
Marlborough 299 Mbps 115.32 Mbps 100% Verizon Home Internet
Norwell 251.22 Mbps 60.67 Mbps 100% XFINITY
Lunenburg 223.29 Mbps 24.89 Mbps 100% XFINITY
Marblehead 211.42 Mbps 55.08 Mbps 100% Verizon Home Internet
Wareham 208.49 Mbps 70 Mbps 100% Verizon Home Internet
Dedham 207.41 Mbps 64.11 Mbps 98% Verizon Home Internet
Wilmington 206.44 Mbps 71.39 Mbps 100% Verizon Home Internet
Bellingham 205.01 Mbps 23.64 Mbps 100% XFINITY

Marlborough is the best city in Massachusetts for internet, shooting to the top of the list thanks to a combination of record-setting average download speeds, wide fiber-optic internet availability, and the presence of a reliable and well-rated internet provider. Norwell and Lunenburg also earn top rankings, according to our data.

The most connected cities in Massachusetts

City Population Percent with access to high speed internet Percent with access to fiber internet Percent with access to 3+ providers
Boston 617,538 100% 100% 100%
Newton 85,160 100% 100% 100%
Worcester 185,540 100% 34% 100%
Lynn 93,650 100% 100% 100%
Somerville 78,547 100% 100% 100%
Cambridge 116,907 100% 98% 100%
Waltham 62,660 100% 100% 100%
New Bedford 95,134 100% 23% 100%

Boston is the most internet-connected city in Massachusetts. Boston makes it to the top of the list due to the high number of its residents who have access not only to high-speed internet, but also to fiber internet specifically. A large number of Boston's residents also have access to three or more internet providers—an uncommon number of options compared to the rest of the state. Newton and Worcester also make it to the top of our list.

Top cities in Massachusetts


Population: 617,538

Median income: $83,826

132.39 Mbps
avg. download speed

47.62 Mbps
avg. upload speed

100% have access to high speed internet

100% have access to fiber internet

100% have access to 3 or more providers

Fastest ISP
Zayo Group


Population: 185,540

Median income: $57,880

134.09 Mbps
avg. download speed

18.81 Mbps
avg. upload speed

100% have access to high speed internet

33.52% have access to fiber internet

100% have access to 3 or more providers

Fastest ISP


Population: 116,907

Median income: $111,033

124.21 Mbps
avg. download speed

40.67 Mbps
avg. upload speed

100% have access to high speed internet

97.9% have access to fiber internet

100% have access to 3 or more providers

Fastest ISP
Consolidated Communications

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Methodology relies on proprietary and exclusive data to analyze the customer and provider trends presented on this page. We analyze millions of results from our speed test tool to determine average statewide speeds, fastest speeds, and availability. Our annual customer satisfaction survey provides us with data for developing the satisfaction rating. We also draw from data provided to us directly by internet providers to determine available tech types and average speeds.

Massachusetts FAQs

Which is the best internet provider in Massachusetts?

Verizon is one of the best providers in Massachusetts, as it is both highly rated for customer satisfaction and boasts some of the highest fiber speeds in the state. It’s also a great option for reliable service, low latency, and fast upload speeds. Verizon offers a wide range of plans, from 300 Mbps, which is enough speed for most households, up to blazing fast 2,048 Mbps connections for those who demand a lot from their internet service.

Does Massachusetts have good internet?

Yes, Massachusetts has great internet speeds across the state. According to the FCC, 100% of the state has access to broadband speeds of 100Mbps, and 13% of the state has access to gigabit speeds. Massachusetts residents can get high-speed plans from national providers like Verizon and Xfinity, as well as from local providers like netBlazr.

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