Find internet service and providers in Massachusetts
Overview of internet satisfaction and availability in Massachusetts
Compared to many states, Massachusetts has pretty good internet coverage, especially when it comes to fiber. The highest-rated internet provider Massachusetts, according to our annual customer satisfaction survey, is Verizon, which offers fiber connections throughout much of the state.
Bay Staters can also get gigabit speeds from providers like Xfinity, Astound Broadband, and Spectrum. Massachusetts also has great coverage for 4G and 5G internet from companies like AT&T and Verizon.
Internet providers received an average satisfaction rating of 3.7 out of 5 stars from customers in Massachusetts.
That ranks Massachusetts 26th nationwide for internet customer satisfaction.Learn more about our methodology
Internet customer satisfaction in Massachusetts
$93.60 average price per payment for internet, per household
93.1% of the time, advertised speeds meet household needs
3.6/5 average customer service rating of internet services
3.9/5 average reliability rating of services state-wide
2.44 average people per household
$93,759 average income per household
44 average age per household
61% of population employed
Fastest internet providers in Massachusetts
|Provider||Avg download speed||Avg upload speed||Availability||Order online|
|XFINITY||174.91 Mbps||19.66 Mbps||95.8%||View Plans for Xfinity|
|Astound Broadband||159.61 Mbps||23.91 Mbps||53.78%|
|Spectrum||139.82 Mbps||12.52 Mbps||92.27%||View Plans for Spectrum|
|Norwood Light Broadband||137.81 Mbps||35.47 Mbps||74.18%||View Plans for Norwood Light Broadband|
Internet by tech type
|Internet tech type||Avg download speed||% of people with access||% availability||Learn more|
|5G Home||266.9 Mbps||94.91%||99.4%||See all providers|
|Cable||1147.17 Mbps||94.38%||93.23%||See all providers|
|DSL||24.46 Mbps||68.18%||90.57%||See all providers|
|Fiber||1477.55 Mbps||61.36%||94.99%||See all providers|
|Fixed Wireless||476.13 Mbps||27.33%||77.42%||See all providers|
|LTE Home||99 Mbps||12.19%||99%||See all providers|
|Satellite||98.75 Mbps||95.03%||100%||See all providers|
Best cities for internet in Massachusetts
Cities in Massachusetts with the fastest internet
Marlborough is the best city in Massachusetts for internet, shooting to the top of the list thanks to a combination of record-setting average download speeds, wide fiber-optic internet availability, and the presence of a reliable and well-rated internet provider. Norwell and Lunenburg also earn top rankings, according to our data.
The most connected cities in Massachusetts
Boston is the most internet-connected city in Massachusetts. Boston makes it to the top of the list due to the high number of its residents who have access not only to high-speed internet, but also to fiber internet specifically. A large number of Boston's residents also have access to three or more internet providers—an uncommon number of options compared to the rest of the state. Newton and Worcester also make it to the top of our list.
HighSpeedInternet.com relies on proprietary and exclusive data to analyze the customer and provider trends presented on this page. We analyze millions of results from our speed test tool to determine average statewide speeds, fastest speeds, and availability. Our annual customer satisfaction survey provides us with data for developing the satisfaction rating. We also draw from data provided to us directly by internet providers to determine available tech types and average speeds.